Returns & 7-Day Guarantee

A Comfortable Purchase, Backed by Confidence

At Tempest Furniture, we believe choosing the right sofa should feel as comfortable as owning one.

You’ll know immediately whether you want to keep it when you get it, but we’ll still give you 7 days after you receive the product in person just in case.

The 7-Day Window

Return requests must be submitted within 7 days of the date you receive your furniture in person. The window starts at physical delivery, not at the order date.

To begin a return request, please contact our customer support team with your order information and details regarding the issue.

What Qualifies for a Return

Returns are accepted only when there is something genuinely wrong with the furniture — for example:

  • A part arrived broken or damaged
  • A component is missing from the shipment
  • A manufacturing defect in the frame, hardware, stitching, or upholstery
  • The wrong item or wrong configuration was delivered

Change-of-mind returns are not accepted. If the furniture arrives correct and undamaged and simply is not what you hoped for — the color, the size, the style, or the feel — it is not eligible for return.

Store Credit Only

Approved returns are resolved with Tempest store credit, issued for the purchase price of the returned item and usable toward another purchase with us.

We do not issue refunds back to your original payment method, and store credit cannot be exchanged for cash.

Pickup by ShareTown Is Required

To receive store credit, the couch must be picked up from you by our partner company, ShareTown.

  • Our team arranges the ShareTown pickup once your return is approved.
  • Store credit is issued only after ShareTown has collected the item.
  • Items shipped back on your own, dropped off elsewhere, or disposed of before pickup are not eligible for credit.

Return Process

1. Contact Our Team

Within 7 days of receiving your furniture, email our customer support team with:

  • Order number
  • What is wrong with the item
  • Photos of the damage, defect, or missing part

2. Review & Approval

Our team reviews each request individually and confirms whether the item qualifies for store credit, a replacement part, or another resolution.

3. ShareTown Pickup

If approved, we schedule a pickup with ShareTown. Please keep the item in its delivered condition and available for collection.

4. Store Credit Issued

Once ShareTown confirms pickup, your store credit is issued and can be applied to another Tempest purchase.

Before You Request a Return

Give foam time to settle. Some pieces, especially foam-based and vacuum-compressed models, need time to reach their intended shape after delivery. Please allow up to 6 days for the foam to fully expand and settle before judging shape or firmness. This is normal and is not a defect.

A single damaged component or a missing piece of hardware can often be resolved faster with a replacement part than with a full return. Contact us and we will tell you the quickest route.

Not Eligible

Returns and store credit do not apply to:

  • Change of mind, or dislike of color, style, size, or firmness
  • Requests made more than 7 days after you received the item
  • Items not collected by ShareTown
  • Normal wear and tear
  • Misuse or improper care
  • Commercial use
  • Pet damage
  • Stains
  • Outdoor exposure
  • Items modified after delivery

Our Commitment

A Tempest couch is designed to be enjoyed for years, not just purchased today.

Our goal is to make every experience simple, transparent, and fair. If your furniture does not meet the quality standard we promise, we will work with you to find the appropriate solution — replacement materials, replacement components, a replacement unit, or store credit toward something that suits you better.

Separately, every piece is backed by our 5-Year Comfort & Craftsmanship Warranty, which continues long after the 7-day return window closes.

Contact Support

For return questions or assistance:

contact@tempest.furniture

Please allow up to 48 hours for a response.